How It Works

As passionate collectors, we value the careful packing and shipping needed to protect your timepiece.

Your kit includes two protective cases. Use the watch roll for watches with a strap or bracelet. Remove the inner pillow, fasten your watch around it as you would on your wrist, then slide it back into the roll and snap it closed. For smaller watches, remove and discard the pillow's outer sleeve before securing your watch.

Use the membrane case for watches without a strap or bracelet, or for loose parts. Open the black latch, place your watch or parts on the protective membrane, then close and lock the case. The membrane will hold everything securely in place during transit.

Schedule a FedEx doorstep pickup using the link sent to your email or by scanning the QR code on the back of the brochure provided. For security, do not leave your package unattended. Alternatively, you may drop it off at any FedEx Authorized Ship Center or FedEx Office Print & Ship Center - avoid FedEx drop boxes and always request a receipt for your records.

Your watch is fully insured throughout its service journey. Coverage levels depend solely on the initial shipping date, unaffected by the arrival day. Please see the schedule below for shipping dates and coverage amounts. For full details, visit our Insurance Policy.

• Monday - Thursday: Coverage up to $150,000
• Friday - Saturday & Holidays (and prior day): Coverage up to $35,000

With Full Service, you can rest assured with a two-year warranty starting from your watch's service date. For full details, visit our warranty policy.

For shipping a watch valued at over $150,000 or for inquiries related to shipping, please contact our Concierge team for further assistance.

Servicing your timepiece is no small task. Behind every service is America's premier service center, which brings nearly half a century of world-class experience.

They have restored everything from vintage Patek Philippe Perpetual Calendars to the most complex modern grand complications - and everything in between. With a team that has over 500 years of combined experience and has serviced more than 3.5 million watches, they truly have seen it all.

From vintage perpetual calendars to independent masterpieces, our world-class service team can service almost any watch ever made.

With our ever-expanding database of over 30,000 watches it is our mission to service the full collection with upfront pricing.

Additionally, through our service estimate program, we can service almost any watch ever produced. In the extremely rare case that we cannot provide the best possible service for your timepiece, our Concierge team can always assist in facilitating the right service, even back to the manufacturer's facility.

Regardless of the type of watch that you are wearing, we are dedicated to preserving and maintaining your treasured timepiece like it's our own.

Our services include Full Service, Case Restoration, and specialty services. We are committed to resolving any issue your watch may have!

During a Full Service, your watch undergoes meticulous disassembly, cleaning, and reassembly. This includes the replacement of worn parts and precise calibration for optimal performance.

During a Case Restoration, the case and bracelet/clasp of the watch are cleaned carefully and then restored to match its original appearance through a tasteful polish.

All services include an extensive quality control process by our expert team. Full Services also feature a multi-day timekeeping review to make sure your timepiece is functioning properly.

Additionally, we offer specialty services such as dent/ding repair, crystal replacement, and more.

Modern mechanical watches undergoing a Full Service typically require 8 to 12 weeks, after arrival at service center. Modern quartz watches typically require 5 weeks on average for a Full Service.

Adding a Case Restoration to your Full Service will have negligible impact on timing, as we complete the Case Restoration concurrently while the movement is being serviced.

Vintage watches typically require 10 to 14 weeks, after arrival at service center.

Vintage watches may take longer to service due to worn, modified, or hard to find parts, requiring careful evaluation, sourcing, and restoration beyond a standard overhaul.

A Case Restoration, without an accompanying service, typically takes 4 weeks on average should additional parts not be needed.

Vintage watches may require additional time due to the sourcing of rare genuine components, extended quality control, and the inherent complexity of vintage timepieces.

Please note that these timelines are estimates which could be impacted by a number of factors outside of our control including but not limited to: parts availability, shipping timelines, estimate approval timelines, and other extenuating circumstances.

With that being said, it is always our priority to complete your service within a timely manner while making sure you receive an exceptional result.

We ensure the best and safest service with insurance coverage up to $1,000,000 at every stage of the process.

Your watch is protected by comprehensive insurance and protective safeguards from the second you hand it to our courier partner until the moment it returns home.

Your watch is covered for fair market value up to $1,000,000. During shipping, our specially designed, impact-tested and reinforced shipping kit will protect your watch from bumps or bangs along its journey. While your watch is being serviced, it will be carefully overseen by our expert servicing team, with a track record spanning almost half a century, in our highly secure and discreet facility within the U.S.

For more details, please visit our Insurance details.

Estimates are provided for unique watches, those with hard-to-find parts, or requiring complex servicing, priced on a case-by-case basis.

In most cases, we will be able to provide an all-inclusive upfront price for Full Service and Case Restorations. However, there are instances where we need to conduct further evaluation of the specific watch and its requirements before finalizing the price. In such cases, we will provide a two-step service estimate process.

First, we review the information and photos you have provided to determine an initial estimate range. It is our expectation that this initial estimate will reflect the final service price. Make sure to include photos of any additional pieces you are sending in the box. Place these items on a flat surface to ensure all pieces are clearly shown and accounted for.

This initial range, though generally accurate, is not a guarantee of the final service price.

Once you are comfortable with this initial range, it is time for a deposit to secure your services. Typically, this deposit is $200 applied to the cost of your service and is non-refundable in the event that you choose not to proceed with your selected service. If your final estimate differs from the initial estimate significantly, you may be entitled to a full refund. See Terms and Conditions for more information.

We will then send you one of our protective and fully insured shipping kits. Once delivered, the at-home shipping experience will begin. As soon as we receive your watch, our watchmakers will review it thoroughly and will provide a final servicing price. If you choose to proceed, the deposit will be credited towards the cost of your service, the service process will begin, and the watch will be shipped back home in no time.

If you decline the estimate, we will ship the watch back to you on the next shipping business day.

Completion timelines will vary for services requiring estimates, although it is our priority to get your service done as quickly as possible, while delivering the most exceptional result.

Our concierge is your point of contact for all of your questions, concerns, and requests. They are always here to help!

Our concierge team stands ready to assist you with all of your watch servicing needs.

Whether you seek guidance navigating our platform or coordinating the return shipment of your watch while you're away on vacation, our concierge is here for you.

They are the vital link between you and our servicing experts, available to manage tasks ranging from simple repairs to intricate restorations. Please do not hesitate to reach out at anytime via the icon in the bottom right of the screen, or by emailing concierge@watchcheck.com.

Our concierge team responds to messages during our regular business hours of 9 AM - 7 PM EST Monday through Friday (excluding holidays).